Return, Refund & Exchange Policy

Overview

Returns are not available.. For Exchange Uncut unboxing video required to claim Exchange only in case of defective or damaged. Video will need to be clear and in an angle where we can see the package while they are being unpacked. In that case you need to exchange it for the same email: support@niossilver.com

Our exchange policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you for exchange.

 To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Additional non-returnable items:

• Gift cards
• Downloadable software products

 To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

 Then contact your credit card company, it may take some time before your refund is officially posted.

 Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Uncut unboxing video required to claim refund . We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@niossilver.com and send your item to:

Nios Silver Jewelry, 243, Street -9, Lakshman Nagar Soc, NR. Lakshman Nagar Chowk, Puna Gam, Surat – GJ- IN. Pin – 395010.

Shipping returns

To return your product, you should mail your product to: support@niossilver.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy for Silver Jewelry Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you need to make a return, please review our policy below.

1. Eligibility for Returns Timeframe:

Returns must be initiated within 14 days of the delivery date. Condition: Items must be in their original, unworn, and unused condition. Jewelry should be returned with all original packaging and tags.

2. How to Initiate a Return Contact Us:

Please contact our customer service team at support@niossilver.com or Under my account page > Order > Return button to initiate the return process. Provide your order number and the reason for the return. Return Authorization: Once your return is authorized, you will receive a return shipping address and instructions.

3. Return Shipping Cost:

Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. Packaging: Please securely package the item to avoid damage during transit. We recommend using a trackable shipping service.

4. Refunds and Exchanges Refunds:

Once we receive and inspect the returned item, we will process a refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable. Exchanges: If you wish to exchange an item, please contact us to discuss availability and return options. Exchanges are subject to stock availability.

5. Non-Returnable Items Personalized or Customized Items:

Items that have been personalized or customized are not eligible for return. Final Sale: Sale items marked as “Final Sale” are not eligible for returns or exchanges.

6. Defective or Incorrect Items Defective Items:

If you receive a defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Incorrect Items: If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you.

7. Contact Information For any questions or assistance with returns, please contact us at:

Email: support@niossilver.com

Phone: (+91) 955-897-3451

Communication Address: SHOP NO. 1, PLOT NO. 42/C, PURVI NAGAR SOC, NR. Hirabaug Circle, Surat, GJ, India. Pin – 395006

Office Address: Nios Silver Jewelry, 243, Street -9, Lakshman Nagar Soc, NR. Lakshman Nagar Chowk, Puna Gam, Surat – GJ- IN. Pin – 395010.

We appreciate your understanding and cooperation. Your satisfaction is our top priority!